Best in class GPS Service Dispatch tools
TechTrack offers meaningful integrated reports that make a difference to service managers, dispatchers and executives alike. There are many options for basic GPS tracking. Our software delivers more with relevant data specific to your industry. Let Datablaze show you more than just GPS and give your team the leading advantage.
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Our partner integrations make TechTrack™ more valuable than any other GPS solution available today. Merging and comparing critical data means you don’t have to spend hours digging.
- ECi / e-automate®E-automate® software delivers an integrated business management solution
- Rent Manager®Advanced Property Management Software
- Service Titan®The world’s leading all-in-one software for Home Services
- Compass Sales Solutions®Automating the entire sales process
Dispatch Features to drool over
TechTrack™ helps prompt your dispatchers and service managers to make better decisions. The easy to use dispatch console gives your team the insightful information they need to make better choices. With TechTrack™ tools on your side, you can increase efficiency and customer satisfaction.
- Service call details
- Automatic call updates
- Color-coded call status
- Service call notifications
- Custom vehicle alerts
- View and filter calls and drivers
Instead of guessing what technician is available and closest to the job, TechTrack™ will automatically tell your team which choice is the best! Getting the technician to the customer as quick as possible.
- Identify closest technician
- Provides optimal route for real time arrival times
- Edit service call descriptions
- Live GPS tracking the technician on the way
- Reassign calls from TechTrack™
- Dispatch directly from TechTrack™
TechTrack™ is not your typical GPS tracking software. Get exportable, printable reports that will help your team understand what really happened.
Need to know if a service technician was where he said he was? TechTrack™ has the report to automatically compare logged arrival times with GPS arrival times. In fact, there’s an alert to notify a manager as soon as the discrepancy is detected.
Partner integrations let you compare service data logged from your field services app with actual on the ground times and locations.
- Make educated comparisons
- Meaningful, useful data
- Custom filtering
- Print and export any report with ease
- Customized reports for each dealer
- Subscribe to reports for painless delivery
Custom Icons and Markers
TechTrack™ gives you the ultimate control over how your service calls and technicians are identified. You pick the shape, color, SLA rules and even custom acronyms so your team is up and running faster. Your terminology for your business.
- Colorize call icons to match the technician they’ve been assigned to
- Show Bill Code, Call Type, Property Type, Customer Type…. Anything
- Different shapes
- Limitless icon possibilities
- Customer Service Level Agreement (SLA) aware
- Unassigned calls that need a service technician assigned
Real-time Tech Arrival Notifications
TechTrack™ introduces the assigned technician and lets your customer know exactly when to expect them.
Stay relevant in a technology driven world with desktop and phone notifications that let customers know the tech is on the way.