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  • Datablaze offers a complete end-to-end solution for all of your asset tracking, fleet management, and SIM management needs. Datablaze also offers the ability to customize your application with custom software development.

    This means your map views, reports, and fleet management can be tailored to your needs. Always know where your most valuable assets are located with our real-time mapping solution. Integrated with Google Maps, monitoring and tracking your devices have never been easier.

    Datablaze’s web portal offers a unique advantage for security and surveillance services with real-time tracking, instant GPS mapping capabilities, geo-fencing, event notifications, smartphone apps, and more. With the Datablaze web portal a customer can view an individual device or a large group of devices at once on one map in satellite and hybrid views using Google’s mapping technologies. An added benefit to using Datablaze for security, surveillance, and fleet management is our customized notification system which allows one or several people to be notified at one time or in a notification sequence with any changes to the device’s location via email or text messaging.

    All of our real-time tracking devices are of the strictest manufacturing standards and designed to perform in action so they will not let you down. Datablaze is serious about offering the level of up time and security that is expected of any mission critical online web application.

  • Return Policy

    1. Return Policy
    Products may be returned to Datablaze within (30) days of the original purchase date. Returned products must be in new, unused condition in original packaging. If returned units have been activated on the Datablaze service, activation fees, service fees, and any other service related fees will not be refunded to the customer. All returned units are subject to a $25 re-stocking fee. Any shipping costs paid by customer will not be refunded.

    Your Return Request will be approved or rejected within 48 hours. If approved, you will receive directions on how to return the product. It is the responsibility of the customer to ship product to Datablaze within 10 days of return approval. Any return received after 10 days of approval may be rejected at the discretion of Datablaze.
    The return process can take 7-14 days depending on the quantity of product and time to inspect the product thoroughly. Once inspected, Datablaze will determine whether a refund will be granted and notify the customer of the determination. Debit or credit card refunds may take 3-5 business days to process once approved by Datablaze.
    Refurbished products are sold as is (final sale) and will not be approved for refund.

    2. Warranty
    Datablaze warrants that all Datablaze products will be free of any defect in materials or workmanship for the period of (30) days. Warranty begins from the date of shipment. The warranty is extended to customers and applies to all Datablaze products purchased, installed, and used for the purpose for which such product was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than Datablaze or a Datablaze authorized third-party service provider. Datablaze reserves the right to substitute functionally equivalent new or serviceable used parts or products.

    3. Warranty Claims Process
    To be entitled to Warranty replacement or repair, the customer must notify Datablaze via the Datablaze Online RMA Request Form at (some URL) within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the (30) Day Warranty Period. Notice to Datablaze via phone, email or live chat, will not be considered notice to Datablaze.

    Before shipping any product to Datablaze, the customer must obtain a return authorization number (RMA number) from Datablaze and provide any proof of warranty eligibility requested by Datablaze. Any product received by Datablaze without a return authorization may, at Datablaze’s option, be returned to the customer without repair or replacement. Once a return authorization is obtained, the customer is responsible for packing and shipping the product to Datablaze, within thirty (10) days after receipt of the return authorization. Once return product(s) are received by Datablaze, inspection and approval or denial of warranty claim may take up to (7) business days. Any product returned under the terms of the Datablaze Warranty that is determined to have no manufacturer defect and is in working condition is subject to return shipping fees.

    In the event of an approved Warranty replacement, Datablaze will extend data services to account for any days required to complete the Warranty process.

  • TERMS AND CONDITIONS – ACCEPTABLE USE

    Datablaze LLC (“Datablaze”) will provide data services per the Terms and Conditions and Acceptable Use policies outlined in this document. You as the “Customer” acknowledge your agreement to the Terms and Conditions and Acceptable Use policies contained herein. These policies are subject to change from time to time and will be posted on the Datablaze website.

  • Pricing

    Prices for data service plans are subject to change. Datablaze shall notify Customer of pricing changes with 30 days advance notice. Universal Service fees and taxes assessed by underlying carriers or government agencies are passed on to the Customer and are subject to change at any time. All charges for Service(s) under this Agreement shall be net of all taxes, assessments or other fees or charges (including without limitation all applicable withholding taxes, value added taxes and import duties, fees and taxes).

  • Payment

    Customer shall provide and maintain a valid Credit Card and billing information via the secure customer login on the Datablaze website. Datablaze will automatically bill the Credit Card on file for Data Services on a set frequency (normally monthly) for all invoices that total less than $2,000 US dollars. There will be a $35 charge for any declined Credit Card transactions. Customer will receive electronic statements for all charges via email. When monthly invoiced amounts become larger than $2,000 US dollars Customer may request to pay invoices by check or money wire. After credit approval, invoiced amounts shall be due and payable within 15 days of the invoice date. All amounts due hereunder shall be paid in U.S. dollars. Datablaze bills 1 month forward for Data Services and bills for any overages from the previous month. Customer agrees to provide timely payments to Datablaze of all amounts due hereunder. Datablaze reserves the right to suspend or terminate services without notice for non-payment. Any device suspended or canceled for non-payment will incur a $25 activation fee to re-establish services. Any unpaid balances will accrue interest at the rate of one and one-half percent (1 1/2%) per month or the maximum lawful rate, whichever is less.

  • Data Services and limitation of Liablity

    Customer shall provide and maintain a valid Credit Card and billing information via the secure customer login on the Datablaze website. Datablaze will automatically bill the Credit Card on file for Data Services on a set frequency (normally monthly) for all invoices that total less than $2,000 US dollars. There will be a $35 charge for any declined Credit Card transactions. Customer will receive electronic statements for all charges via email. When monthly invoiced amounts become larger than $2,000 US dollars Customer may request to pay invoices by check or money wire. After credit approval, invoiced amounts shall be due and payable within 15 days of the invoice date. All amounts due hereunder shall be paid in U.S. dollars. Datablaze bills 1 month forward for Data Services and bills for any overages from the previous month. Customer agrees to provide timely payments to Datablaze of all amounts due hereunder. Datablaze reserves the right to suspend or terminate services without notice for non-payment. Any device suspended or canceled for non-payment will incur a $25 activation fee to re-establish services. Any unpaid balances will accrue interest at the rate of one and one-half percent (1 1/2%) per month or the maximum lawful rate, whichever is less.

  • Support Services

    Customer support is initiated by sending email to support@www.datablaze.com, by opening a ticket from the web portal, by using the Live Chat service available on the Datablaze website, or by calling Datablaze Support at (888)336-8598. Datablaze does not guarantee or warrant the support provided to Customer. Datablaze and the underlying wireless service carrier will not be liable for any issues arising from support concerns.

  • Software Liacence

    Customer and Datablaze agree that the arrangement by which Customer acquires equipment and software includes a purchase and sale transaction with respect to the equipment and a use license transaction with respect to the software. Datablaze grants, for as long as Customer, hereinafter also referred to as Licensee in the clause, uses the equipment in the manner provided below, and the Customer accepts, an indivisible, non-exclusive and non-transferable license, in the software (machine readable computer program instructions embodied in a medium of any form), including correction patches, furnished hereunder to use the software less the non-activated features, only on the equipment furnished hereunder for the sole purpose of operating the equipment for the purpose for which it was originally purchased, subject to the following conditions.

    Licensee shall: (i) limit its use of the software solely to the operation of the equipment on which it was originally installed and for no other purpose; (ii) execute an End User License Agreement for use of the software and/or equipment if required by Datablaze and/or its licensor(s); (iii) not merge any software with other computer program materials to form a derivative work or otherwise make changes to the software or alter the software in any manner whatsoever; (iv) not attempt to modify, translate, disassemble, create derivative works, decompile, reverse assemble, sublicense, or distribute all or any portion of the software, equipment, or related documentation, nor shall it authorize or permit any others to do so; (v) not rent, lease, grant a security interest in or otherwise transfer rights to the software; and agrees: (i) that the software (physical materials, including all copies by whomever made) shall be the property of Datablaze or its licensors; and (ii) that the software is and shall remain the proprietary material of Datablaze or its licensors and Licensee shall keep the software confidential, treat it as it does its own proprietary materials and disclose it only to its employees that have a need to know. Customer acknowledges that its purchase hereunder does not transfer any right, title, or interest in or to the software or any intellectual property rights, to Customer. Any added features or enhancements to the Datablaze software remain the property of Datablaze even if such features or enhancements are requested, suggested, or paid for by the Customer.

  • Third Party Mapping

    Datablaze provides mapping integrations with 3rd party mapping systems to present GPS and location information and history. Datablaze assumes no liability for the functionality and availability of 3rd party maps. Party mapping APIs change from time to time and Datablaze will make best efforts to provided continued compatibility. Reverse geo-coding or address lookups are also subject to 3rd party constraints and potential outages that are independent from the Datablaze network operating center. Datablaze and the underlying wireless carriers will not be held liable for any issues resulting from mapping or reverse geo-coding outages or unavailability.

  • Acceptable Use

    Data Service pricing plans are provided by Datablaze under normal use conditions for telemetry applications. Customer may not use Data Services to maintain open channel communications or continual transmission scenarios. If Customer or end users create situations that cause highly concentrated usage Datablaze may charge Customer for overage use and reserves the right to terminate services. Unlimited ping plans for GPS tracking applications are unlimited under normal use. Pings and transmissions in excess of 10,000 per month are considered beyond normal use and will be billable at the overage rate per the selected Data plan.

  • Force Majeure

    Neither Datablaze nor Customer shall be liable for any loss or damage due to failure or delay arising out of any cause beyond its control, fault or negligence, including but not limited to, government embargoes, blockades, seizure or freeze of assets, delays or refusals to grant an export license or the suspension or revocation thereof, or any other acts of any government, fires, floods, severe weather conditions, or any other Acts of God, quarantines, labor strikes or lockouts, riots, strife, insurrection, civil disobedience, war, material shortages or delays in deliveries by third parties. In the event of any failure or delay resulting from such causes, an equitable adjustment of schedule and any other appropriate terms and conditions shall be made. No such failure or delay shall be the basis for an increase in neither Datablaze’s obligations nor any termination by Customer.

  • Term & Termination

    If a Data Service Plan Contract is in place, Data Service plans are subject to the term of service set forth in the Data Service plans. Services will continue thereafter on a month-to-month basis. Early termination will result in a charge of $125 or half of the remaining monthly payments left in the term, whichever is greater. Customer will submit device termination requests with 30 days advance notice.

    Date Service Plans with no set contract or term are based on monthly service fees. These monthly fees are non-refundable and are subject to activation fees in the event a monthly payment obligation is not met by the deadline set and communicated via email to Customer. Quarterly, Semi-Annual, and Annual plans are non-refundable regardless of cancellation date.

  • Validity

    Should any provision of this Agreement be found illegal or unenforceable in any respect, such illegality or unenforceability shall not affect any other provision of this Agreement, all of which shall remain enforceable in accordance with their terms, so long as the overall intent of this Agreement is met.

  • DISPUTE RESOLUTION

    In the event of any dispute between the Parties hereunder, the Parties shall first attempt to resolve the dispute on an informal basis. Upon written request of either Party, the other Party shall, within five (5) business days, designate an authorized representative for the purpose of resolving any dispute. If no party is designated the Party shall be the person whose name authorized this Agreement. Unless otherwise provided in this Agreement, the Parties agree that there shall be no interruption or degradation in Service during the informal dispute resolution procedures. The designated representatives shall discuss the problem and negotiate in good faith in an effort to resolve the dispute in a timely fashion. Compliance with this provision shall not relieve either Party from compliance with any other obligation set out in this Agreement.

    Any dispute, controversy or claim that cannot be resolved by the Parties arising out of or relating to this Agreement shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. The arbitration shall be held in Boise, Idaho or such other location as the Parties may mutually agree upon. All aspects of arbitration shall be treated as confidential. Neither the Parties nor the arbitrators may disclose the existence, content or results of the arbitration, except as necessary to comply with legal or regulatory requirements or in connection with the enforcement thereof.

    In the event that suit or arbitration is brought or an attorney retained by either Party to enforce the terms of this Agreement or to collect any money due hereunder or to collect any money damages for breach hereof, the prevailing Party shall be entitled to recover, in addition to any other remedy, the reimbursement of reasonable attorney’s fees, court costs and other related expenses incurred in connection therewith.

  • Applicable Law

    This Agreement shall be governed by, and construed in accordance with the laws of the State of Idaho, USA, except a provision of that law which would refer resolution of any issue to another jurisdiction.

If you have additional questions about accounts, data services, or acceptable use, please contact Datablaze Customer Service by Email at support@datablaze.com.